KRX18 Privacy Policy for Bangladesh Players

Welcome to the KRX18 Privacy Policy. KRX18 operates the online gaming platform at krx18.app and is committed to handling your personal data with care, transparency, and respect. This policy explains in plain language what data we collect from players in Bangladesh, how we use it, and what choices you have.

This KRX18 Privacy Policy applies to all users of the platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using KRX18, you acknowledge that you have read and understood this policy.

KRX18 collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

KRX18 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

KRX18 collects your personal data through the following channels:

• Registration form: When you create a KRX18 account, you provide your name, mobile number, and other basic details directly.
• Identity verification: When you submit documents to verify your identity before your first withdrawal, we collect and store copies of those documents securely.
• Payment processing: When you make a deposit or request a withdrawal via bKash or Nagad, transaction details are recorded automatically.
• Platform usage: As you browse and play on KRX18, our servers automatically log technical data including your IP address, device information, and gameplay activity.
• Cookies and tracking technologies: KRX18 uses cookies and similar technologies to remember your preferences and improve your experience. See Section 6 for full details.
• Support interactions: When you contact KRX18 support via email or live chat, the content of those communications is recorded for quality assurance and dispute resolution purposes.

KRX18 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and secure your KRX18 account.
• Payment processing: To process deposits and withdrawals accurately and securely via your registered mobile financial service.
• Identity verification: To confirm that you meet the age and eligibility requirements to use KRX18.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support, in line with our responsible gaming commitments.
• Customer support: To respond to your enquiries, resolve disputes, and improve our service quality.
• Legal compliance: To meet our obligations under applicable anti-money laundering and data protection regulations.
• Platform improvement: To analyse usage patterns and improve the KRX18 platform, games, and user experience.
• Marketing communications: To send you promotional offers and updates, but only if you have opted in to receive them.

KRX18 does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which we may share your data with trusted third parties, always subject to strict confidentiality obligations:

• Payment providers: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification services: We may use third-party KYC providers to verify your identity documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• IT and platform service providers: KRX18 works with technology partners who help us operate the platform. These partners can only access your data to perform specific tasks on our behalf and are not permitted to use it for their own purposes.
• Legal and regulatory authorities: KRX18 may be required by law to disclose your personal data to government authorities, law enforcement agencies, or regulators. We will only do so when legally obligated.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, we may share relevant data with specialist fraud prevention organisations.

In all cases, KRX18 shares only the minimum data necessary for the specific purpose and ensures that appropriate data protection agreements are in place with all third-party recipients.

KRX18 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the KRX18 platform. KRX18 does not use cookies to serve third-party advertising.

KRX18 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for five years after closure.
• Support communications: Retained for two years from the date of the interaction.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer required, KRX18 will securely delete or anonymise it. If you request deletion of your account, we will action your request promptly, subject to any legal retention obligations that prevent immediate deletion.

KRX18 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• SSL/TLS encryption: All data transmitted between your device and KRX18 servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within KRX18 is restricted to authorised personnel on a strict need-to-know basis.
• Firewalls and intrusion detection: Our servers are protected by enterprise-grade firewalls and continuous intrusion detection monitoring.
• Regular security audits: KRX18 conducts regular internal and third-party security reviews to identify and address potential vulnerabilities.
• Password hashing: Player passwords are stored using strong one-way hashing algorithms. KRX18 staff cannot see your password in plain text.

As a KRX18 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

KRX18 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

KRX18 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on KRX18 or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, KRX18 will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source. We take underage gambling extremely seriously and have age verification measures in place to prevent it.

KRX18 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, KRX18 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of KRX18 after the updated policy has been published constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this KRX18 Privacy Policy or the way we handle your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Platform: krx18.app
• Support Hours: 24/7, including public holidays

For requests to exercise your data rights — such as accessing, correcting, or deleting your personal data — please email us with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity before processing the request.

For concerns related to responsible gaming or self-exclusion, please visit our Responsible Gaming page or contact support directly.